Managed IT

You know technology issues can be frustrating, creating downtime and costly repairs. You can alleviate a lot of risk and worry by choosing one of our multi-layered Managed Service Plans. Let us manage your technology so you can focus on your business.

Our philosophy as a Managed Service Provider is to prevent things from breaking in the first place. When you partner with Integrated Technologies as your MSP, we will proactively monitor and maintain your technology, preventing problems before they start while minimizing technology disruptions, with our multi-layered solution.

Many technology issues can be identified and corrected proactively without negative impact to your business. When a problem does arise, we receive a notification from our monitoring tool the instant at which it occurs and will address the issue either remotely or onsite, to your satisfaction.

We understand that not all businesses need the same level of support.
Whether you have a full IT staff, or no IT Staff, our team can design a
plan to keep your network operating securely and efficiently.

Our Business Elite plan is our premium solution that is offered at a monthly, flat-fee for the monitoring and maintenance of your network regardless of the number or severity of issues. This equates to an even-pay bill that’s easy to budget for and eliminates the spikes of a reactive, Break–Fix service model.

Our proactive model aligns our interest as the service provider and your business. Both parties want network stability because they both lose money when something goes wrong. If your business experiences lost productivity when problems occur, we lose our biggest resource, technical support time. Therefore, we work proactively to ensure that your network is stable and secure.

In order to see the value of choosing a proactive, multi-layered Managed Service Plan over a Break-Fix option, it's important to understand the plan options and inclusions.

Managed Service Plan Options

Whether you need periodic service with our Business Essentials Plan, or you need an “all inclusive solution” with our Business Elite Plan, we offer a service plan that’s right for your business. Each plan option includes our layered security approach to ensure your total protection.


Our Advanced, Semi-Managed plan.

This model proactively monitors your entire system to predict outages and breakdowns. With this level of service, we mitigate issues before they become a problem and affect your business productivity. This includes the remote management of your Workstations and Servers. This plan is offered for a monthly fee with a reduced hourly rate for labor.


Our Premium, Fully Managed plan.

This model delivers all the benefits of the Semi-Managed model, but at a fixed rate, flat-fee. This allows you to budget for your IT maintenance and avoid any unexpected costly repair bills. The fixed rate, flat-fee model is similar to your “Even Pay” power or gas bill. Regardless how much the service is used, you still only pay the Flat Fee.

We’ve carefully curated a best-of-breed set of essential tools and management services. You can be assured that your network is being protected through our layered security approach with our security components below.

Managed Workstation Monitoring Agents and Patching Maintenance

Eliminate blind spots in your supported IT environment before they become a problem. Our remote tool allows discovery of all devices and users so they can be proactively monitored 24x7x365. This enables us to remotely connect to your device for proactive maintenance, while improving reactive response times. It will also automatically generate a service request ticket as issues arise and handle all patches and updates of the Operating System.

Managed NextGen AI Driven Enterprise Antivirus, Anti-Malware, Anti-Ransomware

Our Endpoint Protection Platform unifies prevention, detection and response in a single purpose-built agent powered by machine learning and automation. It provides prevention and detection of attacks across all major vectors, rapid elimination of threats with fully automated, policy-driven response capabilities. Protected devices self-defend and heal themselves by stopping processes, quarantining, remediating and even rolling back events to keep endpoints in a perpetually clean state while automatically isolating infected devices and immunizes the remaining endpoints.

DNS Web Content Filtering

Content filtering provides the first line of defense against threats on the internet. Our solution delivers complete visibility into internet activity across all locations, devices, and users, while blocking threats before they ever reach your network or endpoints. You can effectively manage your user’s internet access through category-based content filtering and allow/block list browsing enforcement. This ensures your users access only suitable browsing content to eliminate time wasters and unsafe search environments.

Security Awareness Training and Simulated Phishing

More than ever, employees are the weak link in your network security. We offer Security Awareness Training that starts with a baseline test to show the actual Phish-prone percentage of your users. Then it steps users through effective, interactive, on-demand browser-based training. The service automatically sends frequent simulated phishing attacks to your employees to reinforce the training.

Two Factor Authentication

2FA is an extra layer of security used to make sure that people trying to gain access to an online account are who they say they are. The user enters their username and a password, then they are required to provide another piece of information for positive identification, prior to allowing access.

Remote Connectivity

Our solution is a fast, easy-to-use remote access software that allows your employees the flexibility to safely log in to their office computer from any device including all of the top platforms -Windows, Apple, Linux, Android, Mac or iOS.

The seven layer model provides multiple layers
of protection between you and the cyber criminal.

Additional Components To Increase Your Level Of Security And Enhance Your Business Continuity

We offer multiple service plans with different levels of support. But that’s just the beginning! Add-on services can be included to any of our service plans. Once you have chosen the plan, products, and services that best suit your IT needs, our team will customize a budget friendly proposal for your specific need. Not sure what you actually need? Let us perform a Network Assessment to better understand your technology environment.

Microsoft 365 (Formerly known as Office365)
Microsoft 365 is a line of subscription services offered by Microsoft as part of the Microsoft Office products. The brand encompasses plans that allow use of the Microsoft Office suite over the life of the subscription, as well as cloud-based SaaS products for business environments. Microsoft 365 provides services like Hosted Exchange based email, Azure Information Protection (Email Encryption) Teams and SharePoint, as well as the latest Office apps, like Word, Excel, Outlook, PowerPoint, Publisher, Access, and more.

Advanced Threat Protection
Advanced Threat Protection helps protect mailboxes against new attacks in real time, offering holistic email protection. By protecting against unsafe attachments and malicious links, it complements the security features of Exchange Online Protection. If a link is unsafe, the user is warned not to visit the site or informed that the site has been blocked. Advanced reporting and message trace allow you to investigate messages that have been blocked due to viruses or malware, while URL trace capability allows you to track individual malicious links in the messages that have been clicked.

SaaS Email and Online File Storage Protection
SaaS Protection protects email, files and sites hosted in SaaS applications from any kind of unwanted deletion, ransomware and app overwrite errors. Automated, continuous backups for all Microsoft 365 Email, SharePoint, OneDrive, Teams, AND / OR Google Workplace (Formerly G Suite) Including Google Mail, Calendar, Contacts, Drive and Shared Drives.

Backup and Disaster Recovery Business Continuity
Today’s businesses need more than just backup. Our solution is a complete BCDR solution designed to get your business back up and running when disruptions occur. It provides peace of mind that client data is safe. Normal business operations can be restored quickly whether it is a few lost files, a system crash, or a site-wide disaster.

Firewall as a Service
Our managed firewall with unified threat management is an essential part of any secure network, a firewall stands as the main barrier between your network and cyberspace. It protects your organization better by blocking or restricting access to risky applications and stops unwanted attempts to access your network that target vulnerabilities and configuration gaps. It also stops malicious files and payloads moving into your network with advanced packet inspection, filtering, antimalware, antivirus, and sandboxing capabilities.

Mobile Device Management
Ensure all your company-owned and bring-your-own (BYO) devices are managed and always up to date with the most flexible control over any Windows, Apple, and Android devices. Protect your data while maintaining productivity for your employees on the mobile devices and apps they choose. Mobile device management and mobile application management provide integrated data protection and compliance capabilities that let you be precise about what data different users can access as well as what they can do with the data within Office and other mobile apps.

Dark Web Monitoring
Dark Web Monitoring protect clients from a cybersecurity breach due to compromised employee credentials. We monitor the dark web in real time, and automatically alert when it’s time to change passwords because their credentials are up for sale on the Dark Web.

Security Assessments
Our Security Assessment reviews your network to identify risks and quantify your exposure to advanced security threats. The assessment identifies gaps in your current security plan that could negatively impact the protection and confidentiality of your business systems.

Managed Detection and Response
Managed Detection and Response adds an extra layer of assurance to our NextGen, Endpoint Protection platform. A team of cybersecurity experts will monitor your network in real-time, 24/7 from our Security Operations Center to maintain a constant watch to ensure timely detection and a swift response.

Breach Detection and Remediation
Our Breach Detection Solution quickly discovers breaches to mitigate operational impact and reduce remediation costs. The solution proactively searches computers, laptops, and servers for the unaddressed techniques hackers use to maintain access to their victim's networks. This technology complements our Next Gen, Endpoint Detection.

Physical Security
Physical Security works in conjunction with your Network Security to protect your assets. From the Server Rooms and Network Closets to your front door, we can handle all your video surveillance and door access control needs.

Encryption secures your data by scrambling it so it can't be read by anyone other than the intended recipient. Sensitive data, such as social security numbers and financial information are especially vulnerable to spyware.

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