Co-Managed IT Services Gives You a
More Robust and Secure IT Department

IT Customer Service

Chances are high that your IT department is overworked and struggling to keep up with your daily operational needs. If that’s the case, it may be time to consider co-managed IT services. Our co-managed IT solution bridges the gap between your internal IT staff’s limits and the need for additional services. We do not replace your internal IT staff, we make them better!

Managing your IT infrastructure is a challenging task.

Even the most seasoned IT team struggles to stay on top of everything a modern IT infrastructure requires—security, backup, patch management, and routine maintenance—all while resolving a steady flow of user requests and system issues.

Co-managed IT is the perfect fit for your business if you already have an internal IT department. We don’t replace your IT team, we assist them with expertise, tools, personnel, strategic planning, and much more!

If you want a co-managed IT solution designed to help your internal IT staff achieve maximum operational efficiency, we can help! You need a customized combination of service and support that blends the benefits of both managed services with internal IT. We are available as much or as little as needed. We can assist with your routine workstation maintenance, server backups and maintenance, or simply provide remote hands at your request.

IT tech support

We utilize IT management tools for proactive and responsive monitoring and maintenance, alerting, service ticket creation, and inventories. We can extend these same tools to our co-managed partners. Our IT management tools enable you to automate repetitive maintenance tasks, keep machines fully patched, manage projects, route issues to the appropriate resources, resolve issues quickly, minimize downtime, and much more. If your IT department is busy, you can simply forward the overflow to us.

What Are the Benefits of Co-Managed IT Services?

Co-managed IT services offer many benefits to organizations looking to improve their IT infrastructure management. By partnering with a co-managed IT provider, companies can access the benefits of hybrid IT management that combine the best aspects of an internal and an external team, creating the ideal IT partnership. This service will give your company access to additional technical support and resources that complement your existing in-house IT capabilities, making things like monitoring and maintenance, IT service desk support, asset management, and disaster recovery easier.

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Free Up Your IT Team To Perform Their Daily Tasks

As your business expands, your IT team has increased demands on their time, from installing new software to answering questions about computer issues. Unfortunately, these little things can take away from the bigger picture, taking up precious time that could be utilized on more important or urgent IT work, like ensuring your company is compliant in your industry. With co-managed IT, you get a better workload distribution as the external help can cover the gaps in your workload and increase productivity for your in-house team.

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Get Expert Help On-Demand

With co-managed IT, you have access to not only one additional person but also a pool of a company’s expertise to help you solve issues quickly and efficiently. This instant access to more experts can help make your team more well-rounded and ensure your specific needs are being met, whether complex or simple.

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Develop Your IT Plan Strategically with Help

Businesses in today’s digital world need an IT plan to help their business stay secure while they grow. Having a thorough IT strategy can ensure your growth is smooth and safe, so you can focus on your business and continuing expansion plans.

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Provides Stronger Security For Your Company’s Network

Cybercrime is on the rise, and companies and businesses of all sizes need to be aware of the risks they are dealing with every day. With co-managed IT services, stronger cybersecurity is possible because you have a whole team dedicated to keeping your data safe. We can help you identify your security weaknesses and help you improve or update your current security measures to ensure you are getting the protection you need now and in the future.

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Increased Client Satisfaction

Client satisfaction is your priority, and when you have co-managed IT, you can rest assured that your clients’ needs will be met and their expectations exceeded. Our staff helps fill in for yours, so you can do everything necessary for your clients’ IT needs. Deploying critical software, updating security tools in a timely manner, or responding to complicated IT issues quickly are all things we can help with to keep your clients happy.

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Better Cost Management for Your IT Department

Co-managed IT services are a cost-effective solution when you need more help for your IT department but don’t have the budget to pay an additional team member. Expand your team in all the ways that matter without adding additional costs like new desks, computers, or salaries to your budget.

It’s not an either / or decision. You can have the best of both worlds!
We don’t replace your internal IT staff - we make them better!

How Do You Choose The Right Partner For Your Co-Managed IT Needs?

Co-managed IT services help organizations optimize their IT infrastructure management, improve IT performance outcomes, enhance cybersecurity, reduce costs, and focus on strategic initiatives that drive business success.

Selecting the right IT partnership for your business is crucial. Co-management is a tool; like all tools, you want it to work well with your already established team and make things easier, not more complicated. When you’re ready to work with a co-managed IT partner that has the necessary tools, experience, and adaptability to cater to your unique requirements, choose Integrated Technologies. We are local to the Greensboro, Winston, and High Point area, and are prepared to help you through all your IT needs whenever you need them. Get in touch with us today to get started!

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