Prevent Technology Problems
Before They Start with Managed IT Services

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Technology issues can be frustrating, creating downtime and requiring costly repairs. You can alleviate a lot of risk and worry by choosing a multi-layered Managed IT Service plan. Do you have 10 to 150 workstations in your company? Are you located in NC in any of these areas: Greensboro, High Point, Winston-Salem, Kernersville, Asheboro, Salisbury, Lexington, or Burlington? Let us take care of the Managed IT Services you need so you can focus on your business.

Proactive Technology Solutions that Move Your Business Forward

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A Managed Service Provider’s job is to prevent things from breaking in the first place. When you partner with Integrated Technologies as your MSP, we will proactively monitor and maintain your technology, stopping problems before they start while minimizing technology disruptions with our multi-layered solution.

An MSP can identify many technical issues and correct them proactively without negatively impacting your business. When a problem arises, we receive a notification from our monitoring tool the instant it occurs and will address the issue either remotely or onsite, to your satisfaction.

Managed IT Support Service Plan Options

Whether you need remote support with our Business Enhanced Plan, or you need an “all-inclusive solution” with our Business Elite Plan, we offer a service plan that’s right for your business. Each plan option includes our layered security approach to ensure your total protection.

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A Premium, Fully Managed plan.

This plan delivers all the benefits of our core tools at a fixed rate, flat fee for onsite and remote support. This type of planning allows you to budget for IT maintenance and avoid unexpected costly repair bills. The fixed-rate, flat fee model is similar to your “Even Pay” power or gas bill. Regardless of how much you use the service, you still only pay the flat fee.

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A Remote, Hybrid Managed plan

This plan delivers all the benefits of our core
tools at a fixed rate, flat-fee for unlimited remote support. You receive unlimited access to our help desk support team that resolves 85% of IT issues. If you require an onsite visit, it will be a reduced hourly rate for the onsite support. This plan allows you better flexibility and control of your IT support.

To see the value of choosing a proactive, multi-layered managed service plan over a break-fix option, it's essential to understand the plan options and inclusions.

Select the Business Elite plan for a premium solution for monitoring and maintaining your network regardless of the number or severity of issues for a flat fee. This type of plan equates to an even-pay bill that’s easy to budget for and eliminates the spikes of a reactive, break–fix service model.

This proactive approach model aligns your business with our interest as the service provider. Network stability with IT-managed support services ensures both parties won’t lose money when something goes wrong. If your business experiences lost productivity when problems occur, we lose our most significant resource: technical support time. Therefore, proactively ensuring that your network is stable and secure is a money saver.

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We understand that not all businesses need the same level of support.
Whether you have a full IT staff, or no IT Staff, our team can design a
plan to keep your network operating securely and efficiently.

What You Can Expect with Managed IT Support?

There’s no need to handle all your IT needs alone. When you choose Managed IT Support, you’ll enjoy these benefits and more.

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Managed Workstation Monitoring Agents and Patching Maintenance

Eliminate blind spots in your supported IT environment before they become a problem. Our remote tool allows the discovery of all devices and users for proactive monitoring 24x7x365. This enables us to remotely connect to your device for proactive maintenance while improving reactive response times. It will also automatically generate a service request ticket as issues arise and handle all patches and updates of the operating system.

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Managed NextGen AI-Driven Enterprise Antivirus, Anti-Malware, Anti-Ransomware

Our endpoint protection platform unifies prevention, detection, and response in a single purpose-built agent powered by machine learning and automation. It provides prevention and detection of attacks across all major vectors, and rapid elimination of threats with fully automated, policy-driven response capabilities. Protected devices self-defend and heal by stopping processes, quarantining, remediating, and even rolling back events to keep endpoints in a perpetually clean state while automatically isolating infected devices and immunizing the remaining endpoints.

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DNS Web Content Filtering

Content filtering provides the first line of defense against threats on the internet. Our solution delivers complete visibility into internet activity across all locations, devices, and users while blocking threats before they ever reach your network or endpoints. You can effectively manage your user’s internet access through category-based content filtering and allow/block list browsing enforcement. This filtration ensures users access only suitable browsing content to eliminate time wasters and unsafe search environments.

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Security Awareness Training and Simulated Phishing

More than ever, employees are the weak link in your network security. Get security awareness training that starts with a baseline test to show the actual phish-prone percentage of your users. Then it steps users through effective, interactive, on-demand browser-based training. The service automatically sends frequent simulated phishing attacks to your employees to reinforce the training.

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Two Factor Authentication

2FA is an extra layer of security used to ensure that people trying to gain access to an online account are who they say they are. The user enters their username and password; then they are required to provide another piece of information for positive identification before allowing access.

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Remote Connectivity

Remote connectivity as a Managed IT Services solution is a fast, easy-to-use remote access software that allows your employees to log in to their office computer safely from any device. This solution works all of the top platforms -Windows, Apple, Linux, Android, Mac or iOS.

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Password Manager

A password manager is a feature of managed services in IT that offers a safe and secure repository for clients to manage their passwords. Avoid hackers exploiting unprotected password habits by providing a trusted, secure, and reliable password management tool.

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Application Control

Allows only specific software to run on your endpoints and servers while also controlling what the applications can access. This "default deny" approach stops malicious software and other unpermitted applications from running.

Complete Cyber Protection with Multi-Layered Services

The ten-layer model provides multiple layers of protection between you and the cybercriminal.


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Additional Components To Increase Your Level Of Security And Enhance Your Business Continuity

You deserve IT managed support services tailored to your needs. You can choose from multiple Managed IT Services with different levels of support to match your company’s needs when you work with us. But that’s just the beginning! You can include any of these add-on services to any service plan. Once you have chosen the plan, products, and services that best suit your IT needs, our team will customize a budget-friendly proposal just for you! Not sure what you actually need? Let us perform a network assessment to understand your technology environment better. We are ready to become your managed IT service provider today!

Microsoft 365 (Formerly known as Office365)
Microsoft 365 is a line of subscription services offered by Microsoft as part of Microsoft Office products. The brand encompasses plans that allow the use of the Microsoft Office suite over the life of the subscription and cloud-based products for business environments. Microsoft 365 provides services like hosted exchange-based email, Azure Information Protection (Email Encryption) Teams, and SharePoint, as well as the latest Office apps, like Word, Excel, Outlook, PowerPoint, Publisher, Access, and more. When choosing your Managed Services IT plan, pair it with Microsoft 365.

Advanced Threat Protection
Advanced threat protection helps protect emailboxes against new attacks in real-time, offering holistic email protection. Protecting against unsafe attachments and malicious links complements Exchange Online Protection's security features. If a link is unsafe, the user is warned not to visit the site or informed that the site has been blocked. Advanced reporting and message trace allow you to investigate messages that have been blocked due to viruses or malware. In addition, URL trace capability allows you to track individual malicious links in the messages that have been clicked.

Email and Online File Storage Protection
Protect email, files, and sites hosted in online applications from any unwanted deletion, ransomware, and app overwrite errors. Automated, continuous backups for all Microsoft 365 Email, SharePoint, OneDrive, Teams, and / or Google Workplace (Formerly G Suite), including Google Mail, Calendar, Contacts, Drive, and Shared Drives.

Backup and Disaster Recovery Business Continuity
Today’s businesses need more than just backup. Our solution is a complete BCDR solution designed to get your business back up and running when disruptions occur. It provides peace of mind that client data is safe. Restore normal business operations can quickly, whether it is a few lost files, a system crash, or a site-wide disaster with backup and disaster recovery services.

Firewall as a Service
Managed firewall with unified threat management is essential to any secure network. A firewall stands as the main barrier between your network and cyberspace. It protects your organization better by blocking or restricting access to risky applications and stops unwanted attempts to access your network that target vulnerabilities and configuration gaps. It also stops malicious files and payloads from moving into your network with advanced packet inspection, filtering, antimalware, antivirus, and sandboxing capabilities.

Mobile Device Management
Ensure all your company-owned and bring-your-own (BYO) devices are managed and always up to date with the most flexible control over any Windows, Apple, and Android devices. Protect your data while maintaining productivity for your employees on the mobile devices and apps they choose. Mobile device management and mobile application management provide integrated data protection and compliance capabilities that let you be precise about what different users can access and what they can do with the data within Office and other mobile apps.

Dark Web Monitoring
Dark Web Monitoring protect clients from a cybersecurity breach due to compromised employee credentials. We monitor the dark web in real time, and automatically alert when it’s time to change passwords because their credentials are up for sale on the Dark Web.

Security Assessments
Our Security Assessment reviews your network to identify risks and quantify your exposure to advanced security threats. The assessment identifies gaps in your current security plan that could negatively impact the protection and confidentiality of your business systems.

Managed Detection and Response
Managed Detection and Response adds an extra layer of assurance to our NextGen, Endpoint Protection platform. A team of cybersecurity experts will monitor your network in real-time, 24/7 from our Security Operations Center to maintain a constant watch to ensure timely detection and a swift response.

Breach Detection and Remediation
Our Breach Detection Solution quickly discovers breaches to mitigate operational impact and reduce remediation costs. The solution proactively searches computers, laptops, and servers for the unaddressed techniques hackers use to maintain access to their victim's networks. This technology complements our Next Gen, Endpoint Detection.

Physical Security
Physical Security works in conjunction with your Network Security to protect your assets. From the Server Rooms and Network Closets to your front door, we can handle all your video surveillance and door access control needs.

Encryption secures your data by scrambling it so it can't be read by anyone other than the intended recipient. Sensitive data, such as social security numbers and financial information are especially vulnerable to spyware.

Get A Free Network Assessment

Fill out the form below to get a free Network Assessment and find out how we can make your technology hassle-free!

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