What Is Included in Managed IT Services and Why It Matters
August 23, 2024
How often do you wish your technology would work without a problem? How frequently do you worry that tech issues, security breaches, or mishandled credentials will throw your business into the red? If you are a small or mid-sized business around Greensboro, North Carolina, managed IT services from Integrated Technologies can help you with all of these problems and more!
Business owners often look to managed IT services to outsource their technological needs. This service is beneficial for a variety of businesses, but you might worry that something will fall through the cracks. If you are wondering what is included in managed IT services, know that this kind of service package can be as robust as you need to reach your business goals!
IT companies don’t simply hand off computers and cables today. They offer packages under a service level agreement (SLA) detailing the services provided. This agreement allows you to tailor your package to your needs, take the IT troubles off your shoulders, and hand them off to your managed service provider (MSP). These kinds of packages will include:
Remote Monitoring and Management
Cybersecurity
Cloud Services
Disaster Recovery
Security and IT Training
Beyond these larger services, managed IT services can include software and hardware recommendations, applications management, technical support, and server maintenance and management.
Managed IT services can provide you with broad and highly customized benefits, but businesses primarily seek them out to help them compete with larger enterprises. A committed IT team isn’t always in the budget, but with a dedicated management service team, you can have the same benefits at a decreased cost!
The first and most crucial service included in managed IT is cybersecurity services. When you don’t have an actively managed IT service team, you might find yourself reacting to new threats from hackers and viruses as they occur. But with a proactive approach from a managed IT services provider, you’ll find yourself running smoothly and efficiently as never before. Security services are likely one of the most essential service offerings from MSPs.
Security services from your managed IT services team should include tools and services like two-factor or multi-factor authentication, firewall management, anti-malware tools, and password managers as a basic package. However, a good security service package will provide higher-perspective managed security tools. These solutions include security awareness training and remote connectivity management.
Remote Monitoring and Management
In the digital age, nearby and on-site teams are less and less necessary for productivity. Remote monitoring and management mean that your network can be managed from afar 24/7/365. Having your systems monitored by an MSP means that your network will have an IT team watching for any breaches, downtime, or other issues that might affect your business.
Many IT management service providers have tools that provide up-to-the-minute updates on your network’s speed and accessibility. Staying online is essential for businesses, but having this kind of constant monitoring can be very difficult when you are a small to mid-sized business. MSPs often have applications and programs that allow them to monitor multiple networks at once, ensuring you have long-term business continuity and stability.
We have all heard of small businesses that have gone under due to hackers, viruses, or other issues compounded by tech problems. Managed service providers (MSPs) can help you stay up-to-date with backups, disaster recovery, and other business continuity processes. This kind of data resilience will help you stay on top of your game even if the worst occurs.
Even a small breakdown can be disastrous if your business functions on the back of your network for information and data. Constructing an airtight system for your business to back up requires you to have a good service company behind you. With IT management services, you can have a complete plan for handling IT emergencies and recovering from them for consistent and foolproof business continuity.
Cloud Services
The cloud is a unique and powerful form of computer networking that can provide you with far more storage, processing, and communication opportunities than your physical network can deliver. A managed IT services company will ensure you know all the cloud options available and help you find the best solutions to your business needs.
Cloud environments are essentially computer networks owned by another company that has been structured for a specific purpose. This can be for website hosting, secure storage, or computationally intensive projects. These are invaluable for remote workforces, which continue to be favored by employees and employers alike. From automation to AI tools, cloud services are essential for business today.
Now that you know what is included in managed IT services, you might ask why you should care. MSP companies provide three significant benefits to you as a business owner:
Decreased Costs
A complete IT department can cost hundreds of thousands of dollars every year. While having this kind of committed team is invaluable to your business, this kind of budget is often out of your budget. This area is where an MSP can come into play. A third-party IT services company will usually provide IT services to dozens of companies, filling in gaps and providing you with access to high-quality IT experts at an affordable price.
Access to Experts
How often do you have a question about your computer? Your network? When a new issue arises, or you realize you have a gap in your processes, to whom do you go? Having a team on your side via a managed services provider will ensure you have access to the best and most knowledgeable experts to assess your network. This availability will ensure your business constantly improves and develops new tools and methods.
Improved Technology
When you work with a company like Integrated Technologies, you receive constant updates and efforts to improve your network. These businesses are your teammates and companions, working to make your network and IT environment the best they can be. One of the most significant benefits you will receive is computers that work more efficiently and effectively for your needs.
Are you interested in these benefits? Then call us today and get started on the path toward technological peace of mind!
Protect and Improve Your Business With Managed IT Services from Integrated Technologies!
Your business can see marked improvements across all aspects of day-to-day work if you have a service-oriented approach to managed IT support. Not all IT support companies are the same, so knowing what is included in managed IT services is critical to having complete and well-rounded service offerings.
When your need for high-powered IT solutions includes cybersecurity, cloud tools, and IT support, a managed services provider can fill in all the gaps you find yourself working around. Call us if you are in the Greensboro area to see how Integrated Technologies has made a difference for dozens of companies! See how an empowering and freeing service package can change your business for the better!
